Student Support and Wellness Hub

We understand that the academic journey can sometimes be challenging. Our dedicated team is here to support you.

How to contact us

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Online Chat

During business hours, you can chat with us live via the online chat at the bottom right of the website.

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aXcelerate Learner Portal

Have a quick question or need support outside regular hours?

Log in to the aXcelerate Learner Portal and use the messaging system. We’ll respond as soon as possible during business hours.

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Send an email

Web - Student Support
  • Australia+61
  • New Zealand+64

How we can help

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Academic Advising

Need guidance on course selection, program requirements, or academic goals?

Our experienced advisors are here to help you navigate your academic journey and make informed decisions about your education.

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Study Skills and Time Management

Struggling to balance coursework with other responsibilities?

Our support team can provide tips and resources to help you improve your study skills and manage your time effectivel

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Technical Support

Facing technical issues with our learning platform or other tools?

Our technical support specialists are available to troubleshoot problems and ensure you have a seamless learning experience.

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Wellbeing and Mental Health Support

Your mental health and overall wellbeing are important to us. We provide a safe and supportive environment where you can discuss challenges you may be facing.

Our team can offer a listening ear, connect you with appropriate resources, and refer you to external professional services if needed. You’re never alone. We’re here to support you through both academic and personal hurdles.

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Hidden Disabilities Support

We proudly support the Hidden Disabilities Sunflower initiative.

Students who have a non-visible disability can request and wear a Sunflower badge or lanyard, which discreetly signals to staff that additional support, patience, or understanding may be needed.