Access, Equity, and Diversity MECTA is committed to providing all learners with equal opportunity to pursue their training and development. Complaints and Appeals All complaints or appeals are dealt with in a timely manner using principles of natural justice and procedural fairness. Learner Support MECTA is committed to ensuring you receive training, assessment and support that meet your individual needs. Privacy MECTA follows government guides to govern our practices in relation to managing personal information. Refunds MECTA aims to establish and maintain a fair and equitable system to receive course fees and issue refunds to learners.